Contact Center Optimization
Transforming Customer Experience, One Interaction at a Time
At NABK Professional Services, we help businesses unlock the full potential of their contact centers — from process improvement and technology integration to workforce efficiency and customer satisfaction.
Whether you are running an in-house team or managing an outsourced contact center, our Contact Center Optimization services are designed to reduce operational costs, improve agent performance, and deliver an exceptional customer experience at every interval.
WHY CHOOSE
NABK for Your Contact Center?
Proven track record to reduce operational costs
Expertise across multiple vertical
Customized solutions
Scalable support — from startups to enterprise-level centers
Measure results based on key performance indicator
WHAT WE OFFER
We evaluate your end-to-end workflows to identify bottlenecks, reduce call handling time, and streamline IVR design for supreme customer experience.
Contact Center Optimization Pricing
Service Level | Scope | Monthly Fee (CAD) |
CX Audit | One-time review and recommendations | $3,000 – $7,500 |
Optimization Project | Workflow redesign, tech integration, and training | $7,500 – $25,000 |
Managed Support | Ongoing monthly support and performance tracking | $2,000 – $5,000/month |
Hourly Consulting | Strategy sessions, training, or audits | $150 – $300/hour |
Let’s Redefine Your Customer Conversations
Whether you need a full transformation of your center or a quick CX tuning, NABK Professional Services is ready to help every step of the way. Let us help you improve your first-call resolution rate, reduce wait times, and turn every customer touchpoint into a pleasant and memorable experience.
Get in touch today for a free consultation!
